Shipping
Shipping is an important step for customers. Case-diy is aimed at serving our customers best. All the items on our website are free shipping on orders over $100 and offer safe package. Case-diy cooperate with best express delivery company, such as EMS, DHL, TNT.
We are responsible for every customer so it would take us 3-5 days to Customize the products. Please be patient. Case-diy need to check the items carefully and make sure the items are in good conditions, and all aspects will meet customers' needs. So the items will be sent out after 3-5 days to customers.
Generally, it will take about 7-12 business days that customers can receive the items. Customers can track the items according to the number, and Case-diy will always pay attention to tracking it, and make sure customers can receive the items timely and quickly. If do not receive the order within 12 business days, please contact us in time. Case-diy will help you solve this problem. Package transitting time normally takes 12 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.
Return
Making a return or exchange is easy using our free collection service. within 14 days of receiving your order. You can contact us via email or live help. Once receiving the reflection, Case-diy will reply to you within 24 hours. Before sending the items back, customers need to take some pics of the received items. Case-diy need to have a confirmation of the problem, because the items have been checked carefully, and if still have some problems, Case-diy need to improve itself. Hope for your understanding and cooperation.
When everything is ok, Case-diy will send the returned address to customers via email. Once receiving the returned items, Case-diy will make a refund to customers at once, and send the refund evidence to customers.
Exchanges
To exchange a product, you should email us and inform us of the reason in advance. We will then provide you with further instructions. The goods can be exchanged with the products not worn and in the original condition with all the original packaging and label .When returning the item for an exchange, please make sure that your contact information and instructions are correctly. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
Note:
If customers want to exchange or return items, please contact us firstly. Once we receive the information from customers, we will solve the problem as soon as possible. Customers need to take some pics of your received items, in this way, can protect both sides benefits. And once we confirm there is really something wrong with the items, we will send the returned address to customers via email.
If customers send the items back to us without agreement, customers need to be in charge of this. Case-diy have clear and strict regulations, and the returned items have been in charge of after-sales department not shipping department, please do not shipping back the items as the shipping address, or Case-diy can not receive the items.
Only when receive the returned items, Case-diy can make a refund to customers asap. About this, customers can be at ease. When you ship back the items, you can get the tracking number, so that both sides can track the returned items. Hope for your understanding and cooperation.
